Product & Price Guide
How much will it cost to start-up my own custom watch/shoe brand with JetPrint Fulfillment?
What’s the meaning of Compare At Price?
When you put a product on sale for a lower price, you might want your customers to be able to see the original price, so they see the price comparison. To show a sale price in your online store, your product details need to include a sale price and the original price, called the “compare at price”. So if you’re selling it for $25 on sale, and it’s typically $30, you would put the $30 as the “Compare At Price”.
Has the base cost contained the shipping cost?
When my customers purchased new orders, how does JetPrint Fulfillment charge and process?
After your customers set orders, the order will automatically be synced to JetPrint Fulfillment System and stay at Pending status., then you can choose to Manually or Automatically pay the base cost. Once we receive your payment, the order status will change to Confirmed first, then change to In Production. After your custom parcels being shipped out, we will update the tracking number to Shopify and fulfill your order, and order status changes to Fulfilled.
Why are the prices on the waybill from customs so low / different from the base cost at app?
Which countries or districts will still charge the taxes when processing local dispatch?
Which movement & battery are the watches using, and how long do they last at least?
Citizen 2035 Miyota 2035 mechanical movement Genuine Leather Strap Water-resistant Automatic Watch SONY 377 SR626SW (1.55V) 1 year
What kind of glass do the watch use?
High-density mineral glass.
What kind of back do the watch cases have (screwed back, flip-type back, etc.)?
Snap-off case back.
Can I add my brand logo/name on the back of the watch? And do you have custom packages?
Back Case Engraving Process Package Customization .ai / .psd / vector files design template
How long will it take to have my custom orders once processed?
3-5 working days
Are the watches waterproof? / What’s the meaning of 3 ATM water-resistance?
Which kinds of payment methods do you support? / How can I purchase orders?
What’s the format limit & suggested picture size/resolution?
What’s the diffrence between the Blue circle and Green Circle of the template?
Blue CircleSafe Line
Green CircleBleed Line
Where are the custom orders shipped from?
Shenzhen Hong Kong
How much will the delivery cost?
How long will it cost to ship to global districts, especially to USA and main European countries?
Where is your returning address?
Note:damage quality problem
How to and How long will I get the refund?
How to use “Automatically order processing” option?
“Automatically order process” needs you select “Automatic purchase” options of your credit card first, and then you have two options:
- Automatically process orders: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
- Manually process orders: The new orders need you to purchase manually, then the order will change to “Manufacturing” status.
Note: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it anymore.
Why my order is tagged as "Risky"?
What should I do after I receive an order which is tagged as "Risky", and choose to continue the process?
Automatically process risky orders
Is there a Explanation of Order Status?
Orders that have a “Pending” status have not yet been paid in JetPrint Fulfillment. You can choose to Automatically/Manually purchase them with PayPal / Credit Cards.
Orders will update to “Confirmed” status after being paid.
All the “Confirmed” status orders will be automatically processed to manufacturing, then status updates to “In Production”.
If you have a multi-item order, and some items have been shipped, but not all of the items in this order, then the order has a “Partially Fulfilled” status.
After all the items in an order being shipped, it’ll update to “Fulfilled” status.
The orders which have been cancelled before Production.
If there is a problem with the shipping address of an order, for example, the address isn’t valid or the country isn’t supported, then the fulfillment of the order is placed on hold. You can view the orders with fulfillments on hold, cancel the fulfillments that are on hold, or release the hold on any fulfillment.
Notes: If you want to set an order to “ON HOLD” status, please contact us in advance.