Here are some common Q&As you may wanna know about JetPrint Fulfillment.
Design Guide
How much will we cost to customize watches and build our own brand?
JetPrint Fulfillment provides 100% FREE online customization and Automatic Fulfillment Service for global Shopify sellers, bloggers and artists, to build / optimize their own brand without any hidden or additional cost!
Is there any limits for watch customization, like pictures’ sizes or file formats?
About the file formats, JetPrint Fulfillment supports JPG/PNG/BMP formats. And for the best print effects and pixel clarity, we suggest the uploaded pictures better be larger than 1200*1200px. Meanwhile, when you uploaded a picture, you can see the notification when it is not large enough, so don’t worry about it.
Payment Methods
Which kinds of payment methods do you support? / How can I pay for my new orders?
JetPrint Fulfillment supports Stripe and PayPal payment, besides, you can bind Credit cards to both methods, then it’ll automatically purchase when you confirm or create a new order, which is quite convenient for most of Shopify markters.
Shipping Guide
How much will the delivery cost?

JetPrint Fulfillment provides Global Free Drop Shipping Service via Standard Delivery and $15/pcs via fast Express Delivery including Fedex,UPS and DHL. No any other hidden shipping cost or additional charges!

How long will it cost to ship to global districts, especially to USA and main European countries?
The average shipping time for Standard Delivery is 14-20 working days, and 5-9 working days for Express Delivery. For USA and main European countries like France, Standard Delivey may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts). Besides, we need 3-5 working days for manufacture, so the customers can receive the product in 17-25 working days via Standard Delivery, and 8 -14 working days via Express.
Can I return the products if there's quality problem or my customers are not satisfied?

Of course you can, JetPrint Fulfillment guarantees the returning shipping cost if there is damage and quality problem with our products. , if your customer wanna return because of they don’t like it, they need to afford the shipping cost.

Meanwhile, JetPrint Fulfillment will review replacement/return requests only if

(a) There is missing or broken product, or a print error if it is JetPrint Fulfillment’s fault.

Note: There may be slight color difference and printing tolerance (less than 1.5mm) on a real product than the effect you see on the monitor, it may be caused by continuous print work of machines and other various factors which may influence the actual appearance of colors and printing position on the product. We’ll try our best to avoid it and guarantee the high printing accuracy!

(b) JetPrint Fulfillment receive a complaint within 30 days from the day the Product was delivered to the Customer (or within 30 days after the estimated delivery date, if the Product is missing).

Setting Guide
How to use “Automatically order processing” option?

“Automatically order process” needs you select “Automatic purchase” options of your credit card first, and then you have Two options:

  • Automatically process orders: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
  • Manually process orders: The new orders need you purchase manually, then the order will change to “Manufacturing” status.

Note: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it any more.

What should I do when or before I receive an order which is tagged as "Risky"?
When or before you receive an order tagged as “Risky” by Shopify, you need to do as follows: Click the “Settings” button at the top of the page. In the “Automatically process risky orders” option, you can set to “Automatically” or “Manually” process risky orders. The default method is “Manually process risky orders”, which means these Risky Orders will change to “On Hold” status and won’t be processed automatically, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit cards and processed to “Manufacturing” status automatically.
Processing Guide
Is there a Explanation of Order Status?

Main Status

Pending

This is a new order in your Shopify store and synchronized into JetPrint Fulfillment. It has not been purchased or processed yet, Even if you choose “Automatically process order” , you’re still able to check the order or cancel it directly in several hours(the optional time you can set) before being processed to next status.

Manufacturing

The order has been automatically or manually charged successfully and processed by JetPrint Fulfillment, it’ll be produced and ship to your customers directly in very short time.

Shipped

The order has been produced and shipped out, and your custmer will get an email containing the tracking information from Shopify.

Additional Status

“Risky” Flag

You have a new order synchronized into JetPrint Fulfillment, which was flagged as “Risky” order by Shopify. You can set the “Automatically process risky orders” option at “Setting” page,The default method is “Manually process risky orders”, which means these Risky Orders won’t be processed automatically, even if you have the “Automatically process order” option set to Yes, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit card and processed to “Manufacturing” status automatically.

Cancelled

The order has been cancelled manually by you or your customers.

ON HOLD

The “ON HOLD” orders may be set by you if you want to change the shipping address or other data. Also, it may be set by JetPrint Fulfillment for other special reasons. If you set the “Automatically process order”, You can Modify the address/quantity or Cancel the orders only during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it any more. Notes: If you want to set an order to “ON HOLD” status, please contact us in advance.

Still can’t find the answer you need? Contact us NOW!

For more detailed info & guidance, please email us at [email protected] or call us on +1 (415) 800-4813

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