How much will we cost to customize watches for Shopify?
Is there any limits for watch customization, like pictures’ sizes or file formats?
About the file formats, JetPrint supports JPG/PNG/BMP formats. And for the best print effects and pixel clarity, we suggest the uploaded pictures better be larger than 1200*1200px. Meanwhile, when you uploaded a picture, you can see the notification when it is not large enough, so don’t worry about it.
Which kinds of payment methods do you support? / How can I pay for the watches?
JetPrint supports Stripe and PayPal payment, besides, you can bind Credit cards to both methods, then it’ll automatically purchase when you confirm or create a new order, which is quite convenient for most of Shopify markters.
How much will the delivery cost?
How long will it cost to ship to global districts, especially to USA and main European countries?
How to use “Automatically order processing” option?
“Automatically process orders”: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
“Manually process orders”: The new orders need you purchase manually, then the order will change to “Manufacturing” status.
Notes: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it any more.
What should I do when or before I receive an order which is tagged as "Risky"?
Click the “Settings” button at the top of the page.
In the “Automatically process risky orders” option, you can set to “Automatically” or “Manually” process risky orders.
The default method is “Manually process risky orders”, which means these Risky Orders will change to “On Hold” status and won’t be processed automatically, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit cards and processed to “Manufacturing” status automatically.
Is there a Explanation of Order Status?
This is a new order in your Shopify store and synchronized into JetPrint Fulfillment. It has not been purchased or processed yet, Even if you choose “Automatically process order” , you’re still able to check the order or cancel it directly in several hours(the optional time you can set) before being processed to next status.
The order has been automatically or manually charged successfully and processed by JetPrint Fulfillment, it’ll be produced and ship to your customers directly in very short time.
The order has been produced and shipped out, and your custmer will get an email containing the tracking information from Shopify.
You have a new order synchronized into JetPrint Fulfillment, which was flagged as “Risky” order by Shopify. You can set the “Automatically process risky orders” option at “Setting” page,The default method is “Manually process risky orders”, which means these Risky Orders won’t be processed automatically, even if you have the “Automatically process order” option set to Yes, you need to manually set the next process, “Cancel” or “Manufacturing”.
If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit card and processed to “Manufacturing” status automatically.
The order has been cancelled manually by you or your customers.
The “ON HOLD” orders may be set by you if you want to change the shipping address or other data. Also, it may be set by JetPrint Fulfillment for other special reasons. If you set the “Automatically process order”, You can Modify the address/quantity or Cancel the orders only during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it any more.
Notes: If you want to set an order to “ON HOLD” status, please contact us in advance.