Product & Price Guide
How much will it cost to start-up my own custom watch brand with JetPrint Fulfillment?
What’s the meaning / difference of the Base Cost and Profits at the template page?
Has the base cost contained the shipping cost?
When my customers purchased new watches, how does JetPrint Fulfillment charge and process?
Pending Awaiting Production In Production Shipped
Why are the prices on the waybill from customs so low / different from the base cost at app?
Which countries or districts will still charge the taxes when processing local dispatch?
Which movement & battery are the watches using, and how long do they last at least?
Citizen 2035 Miyota 2035 mechanical movement Genuine Leather Strap Water-resistant Automatic Watch SONY 377 SR626SW (1.55V) 1 year
What kind of glass do the watch use?
High-density mineral glass.
What kind of back do the watch cases have (screwed back, flip-type back, etc.)?
Snap-off case back.
Can I add my brand logo/name on the back of the watch? And do you have custom packages?
Back Case Engraving Process Package Customization .ai / .psd / vector files design template
How long will it take to have my custom watch once processed?
3-5 working days
Are the watches waterproof? / What’s the meaning of 3 ATM water-resistance?
Which kinds of payment methods do you support? / How can I pay for the watches?
What’s the format limit & suggested picture size/resolution?
What’s the diffrence between the Blue circle and Green Circle of the template?
Blue CircleSafe Line
Green CircleBleed Line
Where are the custom watches shipped from?
Shenzhen Hong Kong
How much will the delivery cost?
How long will it cost to ship to global districts, especially to USA and main European countries?
Where is your returning address?
Note:damage quality problem
How to and How long will I get the refund?
How to use “Automatically order processing” option?
“Automatically order process” needs you select “Automatic purchase” options of your credit card first, and then you have two options:
- Automatically process orders: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
- Manually process orders: The new orders need you to purchase manually, then the order will change to “Manufacturing” status.
Note: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it anymore.
Why my order is tagged as "Risky"?
What should I do after I receive an order which is tagged as "Risky", and choose to continue the process?
Automatically process risky orders
Is there a Explanation of Order Status?
This is a new order in your Shopify store and synchronized into JetPrint Fulfillment. It has not been purchased or processed yet, Even if you choose “Automatically process order”, you’re still able to check the order or cancel it directly in several hours(the optional time you can set) before being processed to the next status.
The order has been automatically or manually charged successfully and processed by JetPrint Fulfillment, it’ll be produced and ship to your customers directly in a very short time.
The Production has started, the parcels will be ready in 3-5 working days(depending on the quantity of the order products, and including the 1-2 days for the test of normal work and water-resistance performance)
The order has been produced and shipped out, and your customers will get an email containing the tracking information from Shopify.
You have a new order synchronized into JetPrint Fulfillment, which was flagged as the “Risky” order by Shopify. You can set the “Automatically process risky orders” option at “Setting” page, The default method is “Manually process risky orders”, which means these Risky Orders won’t be processed automatically, even if you have the “Automatically process order” option set to Yes, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit card and processed to “Manufacturing” status automatically.
The order has been canceled manually by you or your customers.
The “ON HOLD” orders may be set by you if you want to change the shipping address or other data. Also, it may be set by JetPrint Fulfillment for other special reasons. If you set the “Automatically process order”, You can Modify the address/quantity or Cancel the orders only during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it anymore. Notes: If you want to set an order to “ON HOLD” status, please contact us in advance.