How much will we cost to customize watches and build our own brand?
Is there any limits for watch customization, like pictures’ sizes or file formats?
Which kinds of payment methods do you support? / How can I pay for my new orders?
How much will the delivery cost?
JetPrint Fulfillment provides Global Free Drop Shipping Service via Standard Delivery and $15/pcs via fast Express Delivery including Fedex,UPS and DHL. No any other hidden shipping cost or additional charges!
How long will it cost to ship to global districts, especially to USA and main European countries?
Can I return the products if there's quality problem or my customers are not satisfied?
Of course you can, JetPrint Fulfillment guarantees the returning shipping cost if there is damage and quality problem with our products. , if your customer wanna return because of they don’t like it, they need to afford the shipping cost.
Meanwhile, JetPrint Fulfillment will review replacement/return requests only if
(a) There is missing or broken product, or a print error if it is JetPrint Fulfillment’s fault.
Note: There may be slight color difference and printing tolerance (less than 1.5mm) on a real product than the effect you see on the monitor, it may be caused by continuous print work of machines and other various factors which may influence the actual appearance of colors and printing position on the product. We’ll try our best to avoid it and guarantee the high printing accuracy!
(b) JetPrint Fulfillment receive a complaint within 30 days from the day the Product was delivered to the Customer (or within 30 days after the estimated delivery date, if the Product is missing).
How to use “Automatically order processing” option?
“Automatically order process” needs you select “Automatic purchase” options of your credit card first, and then you have Two options:
- Automatically process orders: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
- Manually process orders: The new orders need you purchase manually, then the order will change to “Manufacturing” status.
Note: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it any more.
What should I do when or before I receive an order which is tagged as "Risky"?
Is there a Explanation of Order Status?
This is a new order in your Shopify store and synchronized into JetPrint Fulfillment. It has not been purchased or processed yet, Even if you choose “Automatically process order” , you’re still able to check the order or cancel it directly in several hours(the optional time you can set) before being processed to next status.
The order has been automatically or manually charged successfully and processed by JetPrint Fulfillment, it’ll be produced and ship to your customers directly in very short time.
The order has been produced and shipped out, and your custmer will get an email containing the tracking information from Shopify.
You have a new order synchronized into JetPrint Fulfillment, which was flagged as “Risky” order by Shopify. You can set the “Automatically process risky orders” option at “Setting” page,The default method is “Manually process risky orders”, which means these Risky Orders won’t be processed automatically, even if you have the “Automatically process order” option set to Yes, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit card and processed to “Manufacturing” status automatically.
The order has been cancelled manually by you or your customers.
The “ON HOLD” orders may be set by you if you want to change the shipping address or other data. Also, it may be set by JetPrint Fulfillment for other special reasons. If you set the “Automatically process order”, You can Modify the address/quantity or Cancel the orders only during the Optional time you set or before manual purchase. When the orders move to “Manufacturing” status, you CANNOT change it any more. Notes: If you want to set an order to “ON HOLD” status, please contact us in advance.